Nondiscrimination Notice

Magnolia Nursing and Rehabilitation

Our Commitment to You

Magnolia Nursing and Rehabilitation is committed to providing equal care and services to all individuals without discrimination. We comply with all applicable federal and state laws, regulations, and codes regarding nondiscrimination.

We do not discriminate on the basis of:

• Race, color, or national origin

• Sex, age, or disability

• Religion or religious beliefs

• Marital status

• Source of payment

Your Rights as a Resident

Texas law guarantees every resident the right to:

• Be free from abuse and exploitation

• Be treated with courtesy, consideration, and respect

• Safe, decent, and clean living conditions

• Not be subjected to discrimination based on age, race, religion, sex, nationality, or disability

• Practice your own religious beliefs

• Privacy during visits and telephone calls

• Complain about the institution and participate in programs that present concerns to administration

• Voice grievances without discrimination or reprisal

• Have information about you maintained as confidential

• Participate in developing your plan of care

• Refuse treatment

Grievance Rights

You have the right to:

• Voice grievances regarding treatment that has been furnished or not furnished, without discrimination or reprisal

• Receive prompt efforts by the facility to resolve your grievances

• Notify state agencies of complaints against the facility

The facility may not retaliate or discriminate against any resident, resident representative, volunteer, or employee who makes a complaint, files a grievance, reports a violation of law, or cooperates in an investigation or proceeding.

Reporting a Concern

If you believe you have been subjected to discrimination or have concerns about your rights, you may:

Contact the facility directly:

Magnolia Nursing and Rehabilitation

2660 Brickyard Rd Beaumont, TX 77703

409-892-1533

info@magnolianursingandrehab.com

File a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

You may file a complaint online through the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

Or by mail or phone:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-868-1019

800-537-7697 (TDD)

Contact state agencies:

You may also notify state agencies of complaints against the facility.

Accessibility and Language Assistance

We provide free aids and services to people with disabilities to communicate effectively with us, such as:

• Qualified sign language interpreters

• Written information in other formats (large print, audio, accessible electronic formats)

We provide free language services to people whose primary language is not English, such as:

• Qualified interpreters

• Information written in other languages